Wild Tornado Casino Privacy Policy

At Wild Tornado Casino, accessible via casinowildtornado.co.uk, we prioritise the privacy and security of our users. This Privacy Policy details how we collect, process, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s regulatory requirements.

1. Data Controller

Wild Tornado Casino is the data controller responsible for your personal information. Our registered office is at Suite 5, 10 Queen Street, London, EC4N 1TX, United Kingdom. For any questions or concerns regarding your data protection rights, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal data which you provide directly or which we obtain through your interactions with our services, including:

Full name and date of birth
Contact details such as email address, telephone number, and postal address
Account registration information and login credentials
Payment and transaction data including deposits and withdrawals
Verification documents for identity and age checks (e.g., passport, driving licence)
Technical data such as IP address, device type, browser information, and location data
Usage data including game preferences, session times, and betting history
Communication records with customer support
Special category data (e.g., health information) only if voluntarily provided for responsible gambling purposes
Data from third-party sources for fraud prevention, credit checks, and compliance with legal obligations

3. How We Use Your Personal Data

Your data is used strictly for the following purposes:

To create and manage your Wild Tornado Casino account
To verify your identity, age, and eligibility to gamble legally in the UK
To process deposits, withdrawals, and other financial transactions securely
To comply with legal and regulatory obligations, including anti-money laundering (AML) and safer gambling requirements
To communicate important information regarding your account, transactions, and service updates
To provide customer support and respond to your enquiries
To personalise your gaming experience and offer tailored promotions and bonuses
To conduct marketing activities, only where you have given explicit consent
To monitor and detect fraudulent or suspicious activity
To analyse and improve our products, services, and website performance
To comply with requests related to self-exclusion and responsible gambling

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds:

Performance of a contract – to provide you with our services
Compliance with legal obligations – as required by UK gambling and financial legislation
Your consent – for marketing communications and certain data uses
Legitimate interests – for fraud prevention, service improvement, and security purposes, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal and regulatory requirements. Typically, data will be held for up to five years following account closure or last activity, unless longer retention is required by law (e.g., for investigations or self-exclusion periods).

6. Marketing Communications

We will only send you marketing messages if you have provided explicit consent. You can withdraw this consent at any time by adjusting your preferences in your account settings or by following the unsubscribe link included in all marketing emails. We may also send you essential service-related communications which do not require consent.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, ensure security, analyse usage patterns, and deliver relevant advertisements. You can manage your cookie preferences via your browser settings. Please note that disabling certain cookies may impact website functionality.

8. Sharing and Disclosure of Your Data

We may share your personal data with the following parties, strictly under confidentiality and data protection agreements:

Payment processors and financial institutions
Regulators such as the UK Gambling Commission
Law enforcement agencies, where required by law
Fraud prevention and identity verification services
Third-party service providers who support our operations (e.g., IT, marketing, customer support)
Affiliated companies within the Wild Tornado corporate group
Any other third parties you have authorised

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses or equivalent protections are in place to maintain data security and compliance.

9. Data Security

We employ robust technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. This includes encryption, secure servers, access controls, and regular security audits.

10. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right of access to your personal data
The right to rectification of inaccurate or incomplete data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict or object to processing under specific conditions
The right to data portability – to receive your data in a structured, commonly used format
The right to withdraw consent at any time without affecting prior processing
The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframe.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our website and services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have any concerns about our handling of your personal data, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority.

For more information about responsible gambling and support, please visit the GamCare website.

For regulatory guidance, visit the UK Gambling Commission.

Last updated: October 2024